Shipping policy
last update: April 13, 2026
At Elevera, we are committed to delivering your skincare products as quickly and safely as possible.
Processing time
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
Shipping time
After processing, delivery times are estimated as follows.
- United State: 5-10 business days
- International: 7-15 business days
Shipping times may vary depending on your location
Shipping Costs
Shipping fees are calculated at checkout based on your location.
we may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow 24-48 hours for tracking updates to appear.
Delays
We are not responsible for delays caused by:
- Shipping carries
- Customs processing
- Incorrect shipping information
- Weather or other external factors
Incorrect Address
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
Elevera is not responsible for lost or stolen packages marked as delivered.
if this happens, please contact the shipping carrier directly.
Contact Us
if you have any questions about your order or shipping, contact us:
Email: contact@eleveraskin.com